How does contract renewal proximity affect the score?

The model applies an exponential risk penalty when low-engagement accounts enter the final 30 to 60 days before contract expiration.

Updated: August 2026 • Verified v1.2

SaaS Customer Health Score & Churn Risk Index Calculator

Q: What is an acceptable SaaS Customer Health Score?

Typically, scores above 75 indicate healthy, expansion-ready accounts. Scores between 50 and 74 require proactive check-ins, while scores below 50 indicate critical churn hazards.

Finance & MathNew

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Composite Score = Σ(Factor_Score * Normalized_Weight) - Renewal_Proximity_Penalty

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Understanding Your Results

Displays a 0-100 composite health score, RAG status (Healthy, Warning, Critical Risk), estimated churn probability %, and precise dollar ARR at risk.

Practical Guidance & Next Steps

Prioritize executive outreach on accounts in the Red zone with <60 days until renewal to unblock workflow roadblocks.

What is this?

A customer success operations tool that models multi-dimensional account health and predicts churn probability.

How does it work?

1. Enter account ARR and days until contract renewal. 2. Adjust product adoption %, license utilization, NPS, and support friction. 3. Customize factor weights to generate composite score and ARR at risk.

Why use it?

Enables CS teams to proactively triage accounts and deploy interventions before customer churn occurs.

Technical Scope & Calculation Limitations

Provides deterministic scoring based on user-entered telemetry; should be combined with qualitative executive sponsor sentiment.

Frequently Asked Questions

Typically, scores above 75 indicate healthy, expansion-ready accounts. Scores between 50 and 74 require proactive check-ins, while scores below 50 indicate critical churn hazards.

Windows Desktop & Widget Options